Call Center Case Studies

Client Acquisition

US, European and Australian Mobile Phone Distributor
Leading telecom providers and distributors from the US, UK & Australia have contracted with IDS to contact potential customers for mobile, landline and pre-pay telephone services to educate them about attractive packages offered by our clients. IDS has completed in excess of 150,000 contacts and successfully increased each company's market share by adding new clients, which contributed significantly to each client's  bottom line.  
 
Direct Broadcast Satellite (DBS) Television Products
IDS is providing telesales services to a leading DBS products and services company based out of the US. We are acquiring new customers for our clients in the B2C and B2B segments by providing the latest information regarding products such as HDTV's, satellite receivers, high speed internet and a wide range of wireless accessories. IDS has successfully increased the  DBS provider's market share in the US. The IDS team has also started handling in-bound post sales customer calls for the DBS provider.    

Lead Generation

Publishing Software Company
IDS is providing lead generation services to a leading global publishing software company based out of the US. The target audience for this company includes B2B calling to directors and managers of leading Aviation & Automobile manufacturers, book publishers, legal and financial publishers, yellow page directory publishers, etc. The software company engaged IDS to increase its market share in the US and Europe for their premium priced publishing solutions. The IDS team has successfully generated quality leads in a very short period, and several leads have been converted into sales.    

HIPAA Compliant Healthcare Service Provider
A leading US based HIPAA compliant provider of electronic claims solutions for dental industry engaged IDS to provide lead generation services. Quality B2B leads were generated for an application which automated claims submissions and clearing for the dental clinics. The lead generation process involved generating an interest for the service, asking the right questions, and identifying and confirming the decision-maker's contact details. Effective leads were uploaded on a daily basis to the customer's online CRM.    

International Financial Advisors
IDS is providing lead generation B2C mortgage services for the US and Europe's leading financial consultants. IDS CSR's are calling on behalf of the Network of Independent Financial Advisors, specializes in providing advice regarding first time mortgages, re-financing, loans, & personal accident compensation. The customers are provided with information on the best values in the marketplace. They are advised on how they can reduce their debt, raise funds, or save on their monthly mortgage payments, without having to pay anything up front. The success of this campaign has resulted in another project dealing with insurance.